Privacy Policy

Effective Date: 21 April 2025

1. Introduction

LumenX Studios Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services.

2. Company Information

Company Name: LumenX Studios Ltd
Company Number: 16067108
Registered Office: 64 Hall Gate, Doncaster, South Yorkshire, DN1 3PB, United Kingdom
Email: support@lumenxstudios.com
Jurisdiction: England and Wales

3. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and postal address
Service-Related Information: Details about services you have inquired about or engaged with
Payment Information: We do not store payment details; transactions are handled securely by third-party providers (e.g. Stripe, PayPal)
Communication Data: Information provided when contacting us via forms, email, or other channels
Technical Data: IP address, browser type, device data, and usage details collected via cookies

4. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To provide and manage our services
Customer Support: To respond to your inquiries and requests
Marketing Communications: To send promotional emails and updates, with your consent
Legal and Regulatory Compliance: To fulfil our legal obligations

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

Consent: Where you have given explicit permission
Contractual Necessity: To fulfil a contract or take steps before entering into a contract
Legal Obligation: Where processing is necessary to comply with the law
Legitimate Interests: Where we have a legitimate business reason and your rights do not override it

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal or regulatory obligations. When data is no longer needed, we securely delete or anonymise it.

7. Data Sharing

We may share your data with trusted third parties who help us deliver our services, such as:

Payment processors
Email marketing platforms
Hosting providers and analytics tools

All third parties are required to keep your data secure and only use it for the specific purpose of supporting our business.

8. Data Security

We apply appropriate technical and organisational measures to protect your data, including encryption, secure servers, and limited access. While we take all reasonable steps, no system is completely secure.

9. Your Rights

You have the following rights under UK data protection law:

Access: You can request a copy of your personal data
Rectification: You can request that we correct inaccurate information
Erasure: You can request deletion of your data, where applicable
Restriction: You can ask us to limit how we use your data
Portability: You can ask us to transfer your data to another provider
Objection: You can object to certain types of processing
Withdraw Consent: You can withdraw your consent at any time

To exercise any of your rights, email us at support@lumenxstudios.com.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have collected personal data from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Please review this policy periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: support@lumenxstudios.com
Address: 64 Hall Gate, Doncaster, South Yorkshire, DN1 3PB, United Kingdom

Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your device by a website. They help websites function efficiently and provide information to the site owner.

2. How We Use Cookies

We use cookies to:

Improve user experience by remembering preferences
Analyse website traffic and usage patterns
Provide targeted advertising and measure its effectiveness

3. Types of Cookies We Use

Essential Cookies: Required for the site to function properly
Performance Cookies: Collect information about how users interact with the site
Functionality Cookies: Remember choices you make (e.g. language, region)
Targeting Cookies: Used to deliver relevant advertising

4. Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your experience using our website.

5. Changes to This Cookies Policy

We may update this Cookies Policy at any time. Any changes will be reflected in this section of the Privacy Policy.